Remote Support Services
Fast, secure and expert remote assistance for DCIM, BMS, VMS, IoT controllers and energy systems — 24x7 monitoring and rapid troubleshooting.
Overview
Our Remote Support Services combine real-time telemetry, secure remote access and a skilled support team to maintain operations, reduce MTTR and proactively identify faults before they escalate.
Capabilities
Monitoring & Alerting
- 24x7 telemetry monitoring via DCIM/BMS platforms
- Custom alerts for thresholds, anomalies and failures
- Event correlation and incident prioritization
Remote Diagnostics & Fixes
- Secure remote sessions and configuration rollback
- Firmware & patch management
- Scripting and analytics-driven remediation
Standards & Security
Cybersecurity
Secure VPN, role-based access, logging and encryption for all remote operations — aligned to ISO 27001 practices.
Network Management
Change control, configuration backups and compliance with network best practices for operational continuity.
Operational Standards
Runbooks, approved SOPs and documented rollback plans for any remote intervention.
Service Options
Standard Remote Support
- Business-hours monitoring and ticket resolution
- Monthly health checks
Premium 24x7 Support
- Round-the-clock monitoring and priority response
- On-call support engineers
Managed Analytics
- Custom dashboards, trend analysis and anomaly detection
- Periodic optimization recommendations
Deliverables
- 24x7 monitoring dashboards & alerts
- Incident reports and root-cause analysis
- Configuration backups and change logs
- Monthly performance summary
Remote Support by Nirvaa Automation uses secure access, documented procedures and experienced engineers to keep your operations resilient and responsive.